The tables below specify the use cases for which Datraverse is able to provide operational support.
If your use case turns out to be unsupported, Datraverse can not assist you. In that case, please contact your reseller or integration partner who provided the solution, to find out which third-party can provide support instead.
Beware that, even if your use case is supported by Datraverse, this fact does not automatically entitle you to Datraverse support. You, or your integration partner, must have an appropriate Service Level Agreement with Datraverse that covers all products you wish to have supported.
| Product | Server OS | Database | Database OS | Supported |
|---|---|---|---|---|
| SavaPage Open Print Portal | GNU/Linux | PostgreSQL | GNU/Linux | Yes |
| SavaPage Open Print Portal | GNU/Linux | Apache Derby (Internal) | GNU/Linux | Yes 1) |
| SavaPage Open Print Portal | GNU/Linux | PostgreSQL | Windows | No |
| SavaPage Open Print Portal | GNU/Linux | other | any | No |
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| PaperCut Primary Server | GNU/Linux | PostgreSQL | GNU/Linux | Yes |
| PaperCut Primary Server | GNU/Linux | Apache Derby (Internal) | GNU/Linux | Yes 2) |
| PaperCut Primary Server | Windows | PostgreSQL | GNU/Linux | Partial 3) |
| PaperCut Primary Server | Windows | PostgreSQL | Windows | Minimal 4) |
| PaperCut Primary Server | Windows | Apache Derby (Internal) | Windows | No |
| PaperCut Primary Server | any | other | any | No |
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| PaperCut Secondary Server | GNU/Linux | Yes | ||
| PaperCut Secondary Server | Windows | Minimal 5) | ||