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Operational Support Matrix
In the tables below we specify the use cases for which Datraverse is able to provide operational support. If your use case turns out to be unsupported, Datraverse can not assist you. In that case, please contact the reseller or integration partner who provided the solution, to find out which third-party can provide support instead.
However, even if your use case is supported by Datraverse, this fact does not automatically entitle you to Datraverse support. You - or your deployment partner - must have an appropriate Service Level Agreement with Datraverse that covers all products you wish to have supported.
Enterprise Print Management Support
| Product | Server OS | Database | Database OS | Supported |
|---|---|---|---|---|
| SavaPage Open Print Portal | GNU/Linux | PostgreSQL | GNU/Linux | Yes |
| SavaPage Open Print Portal | GNU/Linux | Apache Derby (Internal) | GNU/Linux | Yes 1) |
| SavaPage Open Print Portal | GNU/Linux | PostgreSQL | Windows | No |
| SavaPage Open Print Portal | GNU/Linux | other | any | No |
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| PaperCut Primary Server | GNU/Linux | PostgreSQL | GNU/Linux | Yes |
| PaperCut Primary Server | GNU/Linux | Apache Derby (Internal) | GNU/Linux | Yes 2) |
| PaperCut Primary Server | Windows | PostgreSQL | GNU/Linux | Partial 3) |
| PaperCut Primary Server | Windows | PostgreSQL | Windows | Minimal 4) |
| PaperCut Primary Server | Windows | Apache Derby (Internal) | Windows | No |
| PaperCut Primary Server | any | other | any | No |
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| PaperCut Secondary Server | GNU/Linux | Yes | ||
| PaperCut Secondary Server | Windows | Minimal 5) | ||
Relational Database Server Administration and Support
1)
Small deployments only. Medium to high volume use requires an external database to work reliably.
2)
SavaPage integration requires PaperCut to use an external database, so this scenario is only possible if you do not run SavaPage in tandem with PaperCut.
3)
Only database server support and optional SavaPage integration, no PaperCut operational or functional support.
7)
GPLv2 versions only.