https://wiki.datraverse.com/ 2026-04-29T08:38:37+00:00 https://wiki.datraverse.com/ https://wiki.datraverse.com/lib/exe/fetch.php?media=wiki:favicon.ico text/html 2021-01-29T10:08:46+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.datraverse.com/doku.php?id=services:operational:sla&rev=1611911326&do=diff Service Level Agreement " Operational Support is offered as Service Level Agreement (SLA)" On top of a flexible Base Contract, SLA Support Units can be purchased as a reservation (purse) for future support requests. Although SLA Units can be purchased at any time, as a rule they are reserved at the start of a new budgeting period according to the expected (budgeted) support costs. When the contract is terminated, the value of the remaining Units is reimbursed to the contractor text/html 2017-07-07T22:51:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.datraverse.com/doku.php?id=services:operational:support-matrix&rev=1499460696&do=diff Operational Support Matrix The tables below specify the use cases for which Datraverse is able to provide operational support. If your use case turns out to be unsupported, Datraverse can not assist you. In that case, please contact your reseller or integration partner who provided the solution, to find out which third-party can provide support instead.